-----------------------------------------------------------------------------------------------------------------
IF YOU ARE USING MICROSOFT
WINDOWS:
Your PC operating system must be Windows 98 Second
Edition or higher.
To
determine the version of Windows you are running:
Click Start,
point to Settings, and then click Control Panel.
In
Control Panel, double-click System.
Click the
General tab.
Locate
the version number under the System heading and then see the following table:
Release Version File dates------------------------------------------------Windows 98 retail, OEM 4.10.1998 5/11/98Windows 98 Second Edition 4.10.2222A 4/23/99 Windows Me 4.90.3000 6/08/00
IF YOU ARE NOT USING MICROSOFT WINDOWS:
Our application has been tested successfully on an
Apple MacBook Pro running Mac OS X 10.6.4, Safari
5.0. You are welcome to try other
operating systems and would appreciate being notified whether you are
successful or encounter problems. You
must use the Java Applet for viewing and/or printing documents.
IF YOU ARE USING MICROSOFT
INTERNET EXPLORER:
1.
You must have Microsoft
Internet Explorer version 5.5 or higher:
To
determine the version of IE you are running:
2.
Internet Explorer must be set to accept cookies:
To
determine if this is the case:
Launch Explorer, then click on Tools, Internet Options,
Privacy: Set to medium or lower.
Internet Explorer must be set to refresh pages
automatically:
To determine if this is the case:
Launch Explorer, then click on Tools,
Internet Options, General, Settings: Check for newer
version of stored pages must be set to Automatic.
3.
AOL users:
You
can connect through the AOL network but, once connected, you must launch
Internet Explorer to access the public search.
4.
Outlook users:
Do not use
the Microsoft Outlook Internet Search icon or address bar to connect to the
public search. You must launch Internet
Explorer separately to access the public search.
5.
Pop-up blockers:
The
print cart uses a pop-up technique. If a
pop-up blocker is used, it must either be disabled or configured to permit them
from the public search web site.
Note: On occasion installing software (such as
Adobe Acrobat Reader) installs a toolbar in Internet Explorer and some toolbars
contain a pop-up blocker. The following
Internet toolbars are known to have pop-up blockers: Google, Yahoo. Also, many anti-virus products such as Norton
and McAfee include pop-up blockers.
IF YOU ARE NOT USING MICROSOFT INTERNET EXPLORER:
Our application has been tested successfully with
Mozilla FireFox version 3.x and Apple Safari
5.0. You are welcome to try other browsers
and would appreciate being notified whether you are successful or encounter
problems. You must use the Java Applet
for viewing and/or printing documents.
You should review the instructions for Internet Explorer above and apply
the IE settings to your browser.
IF YOU CHOOSE TO USE OR ARE
DIRECTED TO USE THE JAVA APPLET:
Why you should use the Java Applet
It supports viewing and printing using operating systems other than
Microsoft Windows and browsers other than Microsoft Internet Explorer.
It supports Apple computers.
It uses Java, which may eliminate some viewing and printing issues with
the Browntech Plug-in on certain computers.
Why you might not want to use the Java Applet
Due to the nature of Java, it is a little slower than our original Plug-in.
What are the requirements for the Java Applet?
You must have the Sun MicroSystems Java
Virtual Machine (Java VM) installed on your PC.
We recommend version 1.6.0_1 or higher.
Installation Notes
The first time you try to view or print using the Browntech Java Applet,
you may receive the Windows message "No Java Installed" or you may
just get a blank window when you try to view and/or print. If you do, you must install the Java Virtual
Machine or our Applet will not work. On the "No Java Installed" page, click on the link for www.Microsoft.com/java. We suggest scrolling down to the section
titled "Java Runtime Solution and installing Sun
Microsystems Java VM. Note that you
can use this link now, or in the future, to install and/or verify the currency
of your Java VM. You may be required to
install an ActiveX control. You must
also accept the agreement. Do not
install the Google Toolbar or, if you do, make sure you disable the pop-up
blocker or your Print Cart will not work.
Steps for using the Java Applet:
1. Start at the Main Menu (the one with all the search
options listed), select “Set View/Print Preferences”.
2. On the next page, if you have a choice, select the
Browntech Java Applet
3. Click on Save
4. Back at the Main Menu, click on “Set View/Print
Preferences” again.
5. Click on the link to Sun Microsystems Java VM.
6. When the Sun page is displayed, click on “Verify
Installation”.
7. Read the resulting page. If it says you do not have the latest
version, follow the instructions to download and install the latest version.
8. You may need to reboot your PC.
9. The first time you view or print with the Applet, you
will receive the message “The applications digital signature is invalid. Do you want to run the application?” You may get this for publisher ChiefProjects, ActiveTree Inc, Thawte and Browntech.
If you do not check the box next to “Always trust content from this
publisher”, you will get the message every session. You must click on “Run” or the Applet will
not work.
Printing Plans
The printed image size and
orientation (portrait or landscape) is determined by your printer’s
settings. If you are using the Browntech
Plug-in you must set the printer settings prior
to requesting the print. If you are
using the Java Applet the printer settings can be set (via print properties) at
the time of the print request. Note that
the settings will apply to all items in the print cart so, if you are printing
a large plan, you might want to have just the plan(s) you want printed at a
specific size in the cart.
Downloading Images of Documents
You can download images of
documents, plans, etc. by installing a free PDF converter that looks like a printer
to your system. The free converter is
available at www.PrimoPDF.com. Follow the instructions on the download page
and, when you want to capture the image rather than print it,
select the PDF printer from the printer selection dialog box.
To highlight and print just
a portion of a plan or document, print to a PDF using Primo PDF. You can then (in Adobe) click on Tools/Select
& Zoom/Snapshot Tool, and then highlighting and
print the section you want to print.
PROBLEMS AND SOLUTIONS
PROBLEM:
You print your invoice, and the last page(s) do not print correctly, but rather, print non-readable text.
This is a known problem, and we are working on resolving it. As a temporary solution, you can print the invoice from Adobe (which automatically opens up when you print an invoice), and that version should print fine.
-----------------------------------------------------------------------------------------------------------------
PROBLEM:
You try to view a document, and get a gray box in the middle of the screen telling you that you need special image handling software to view or print documents on this site, and the following warning is at the top of your screen: “This website wants to run the following add-on: ‘BrownTif.ocx’ from ‘Control name is not available’. If you trust the website and the add-on and want to allow it to run, click here…”
This seems to happen consistently after upgrading to Internet Explorer 8, and is easily remedied by doing the following steps:
1. Click on the bar at the top with the message.
2. Click on ‘Run Add-on on All Websites’.
3. You will get a message that says, ‘Do you want to run this ActiveX control?’ Click ‘Run’.
4. You will get bumped out of the website. At this point, if you go back in, you should be able to view with no problem.
-----------------------------------------------------------------------------------------------------------------
PROBLEM:
When
you try to install or uninstall
version 2.x of the Browntech Image plug-in, you get one of the following
messages:
“A
feature you’re trying to use is on a network resource but it is
unavailable. Click ‘OK’ to try again, or enter an alternate path to a
folder containing the installation package ‘Browntech Image Plugin
2.01.msi’ in the box below.”
OR
“Error 1316. A network error occurred while attempting to try and read from the file
Browntech Image Plugin 2.01.msi.”
Click on the following link:
Follow the step-by-step instructions, and you
should be able to uninstall/install successfully.
-----------------------------------------------------------------------------------------------------------------
PROBLEM:
When
you click on a search option (possibly other links too) the page opens in a new
window rather than in the panel on the right.
The most likely cause is that the site has
gone “secure” and is using “https” rather than “http” and you are accessing it
using an entry in your Favorites. Change
your Favorites entry to use “https”.
-----------------------------------------------------------------------------------------------------------------
PROBLEM:
You
installed Internet Explorer version 7.x and can no longer view or print
documents.
Uninstall the Plug-in and then and reinstall
it using the link on the public search pages.
In at least one circumstance, updating the Java Runtime environment (http://www.java.com/en/download/installed.jsp)
fixed the problem.
-----------------------------------------------------------------------------------------------------------------
PROBLEM:
You
are experiencing problems with Windows VISTA.
-----------------------------------------------------------------------------------------------------------------
PROBLEM:
You
try to install a new version of the Plug-in, the system indicates that you must
remove the old version first but your system cannot find the files to uninstall
it.
Re-install
the old version of the Plug-in and then uninstall it. Old versions are available at www.browntech.com/Public/WebViewer. The 3 digit version is imbedded in the file
name, make sure you select the version you are trying to remove. Click on the version you need and go through
the install process and then try to remove it.
If you are still unable to uninstall it, fill out the form at the end of
this document.
-----------------------------------------------------------------------------------------------------------------
PROBLEM:
You download the latest Adobe Acrobat Reader and when you try to print a listing, you get a message telling you to install Adobe.
You may have more than one version of Adobe on your
PC. Uninstall all versions of Adobe and
download the latest version. Note that
if you have Adobe 8.x, you will need to be running version 1.98 or higher of
the Browntech Plug-in. If you have Adobe
9.x, you will need to be running version 2.00 or higher of the Browntech
Plug-in.
Your Java Environment might need to be updated.
You can verify your currency and update it at Sun
Microsystems Java VM.
-----------------------------------------------------------------------------------------------------------------
PROBLEM:
You
select the Java Applet but keep getting the message “You need special image
handling software to view or print”.
This
happens when the Plug-in was selected as your choice when it was
uninstalled. The fix is to reinstall the
Plug-in, use Set/View Preferences to select the Java Applet as your preference
(remember to click on Save) and then uninstall the Plug-in. We are working on eliminating this problem.
-----------------------------------------------------------------------------------------------------------------
PROBLEM:
You
are using the Java Applet and the document image does not appear and/or you get
the message “Applet not inited” at the bottom of the
page.
Your
Java Virtual Machine may be out of date (we recommend version 1.6.0_1 or higher). See the section above on Java Applet
Installation Notes and click on the Sun Microsystems link.
If
you are up to date, check your browser to make sure you have Java enabled. In Internet Explorer, click on Tools/Options
and then click on the Advanced tab. Scroll down to the section titled “Java
(Sun)” and make sure the “Use JRE x.x.xxxx for
<applet>” is checked.
-----------------------------------------------------------------------------------------------------------------
PROBLEM:
Windows
XP Service Pack 2 Update
XP
SP2 has been tested successfully in our office.
The only issues we encountered were with the automatic pop-up blocker
which stops the display of our Print Cart.
When this happens, IE will prompt you to indicate if you want to permit
our site permanently, you should do so.
You can stop the IE pop-up blocker by clicking on Tools/Pop-up
Blocker. We suspect, but are not certain
that the XP firewall which starts by default, causes some problems with
printing. If you cannot print, try
disabling the XP firewall (Control Panel/Security Center).
---------------------------------------------------------------------------------------------------------------------------------------------
PROBLEM:
When
you try to view or print, you get the message “Error '429 You
do not have an appropriate license to use this functionality”.
This
may happen if you are using the version of Internet Explorer that comes with
MSN or AOL. Use the version of Internet
Explorer that comes with Windows.
-----------------------------------------------------------------------------------------------------------------
PROBLEM:
When
you click the “Previous” or “Back” button, you get the message “Page cannot be
displayed”.
This
may happen when your Temporary Internet File cache is full. To clear it, launch IE and click on
Tools/Internet Options. Then, under
Temporary Internet files, click on the “Delete Files” button.
-----------------------------------------------------------------------------------------------------------------
PROBLEM:
When
trying to view you get the message “Error 13, type mismatch”.
This
may be caused by a setting in your firewall that is blocking the retrieval of
the image from the server. Temporarily
disable your firewall and try again. If
the problem does not go away, contact your firewall support team.
-----------------------------------------------------------------------------------------------------------------
PROBLEM:
When
trying to view you get the message “4515 - Can’t open file”.
1.
Make sure you are
up to date with patches supplied by Microsoft.
(The .NET install/update is not required).
2.
Occasionally
installing a “Windows Update” may corrupt temporary IE files and/or
cookies. The following was recommended
to one customer by Microsoft:
Try emptying the cache and object folders: In Internet Explorer, click on Tools
then Internet Options. On the General
tab/Temporary Internet Files, click on Settings, then on View Files. Highlight and delete all the files, then
click on View Objects and delete all the objects. Deleting the cookies may result in losing
data stored by web sites visited previously and should only be done if this is
understood that the information may have to be re-entered when the site is
visited again.
3.
Make sure AOL is
not being used to call up the site.
4.
Some firewalls
may cause this error and prohibit the Plug-in from downloading images. If you suspect this is the case, contact your
system administrator.
If you are using a Linksys router, make sure your firmware is up to date;
contact Linksys.
5.
This may happen
with slow modem connections. The viewer
times out trying to download the image.
-----------------------------------------------------------------------------------------------------------------
PROBLEM:
When
trying to download or install the Plug-in, you get the message “1335 –
Data1.cab is corrupt and can’t be used”.
The problem is most likely caused
by an out of date Windows installer. At
the bottom of the page that you download the Plug-in from is a link to update
the installer. Update and install the
Plug-in again.
-----------------------------------------------------------------------------------------------------------------
PROBLEM:
The print option is not available.
Either the document has not been scanned or your Internet security setting is blocking cookies.
-----------------------------------------------------------------------------------------------------------------
PROBLEM:
The Plug-in does not work with Apple computers.
To view and print with Apple computers, you must click on the “Set View/Print Preferences” link at the bottom of the Main Menu. Read the Java notes and update your Java VM if necessary (or if you are unsure if you have the latest version). Then select the “New Browntech Java Applet” and click on Save. The window may or may not close after you make your selection. If it does not, close it by clicking on the close button.
-----------------------------------------------------------------------------------------------------------------
PROBLEM:
You download the latest Plug-in and when you try to view, you get a message telling you to download the latest version.
This happens with IE versions before 5.5. You must install IE 5.5 or later. This may also happen if you pick “save” rather than “open” when downloading the Plug-in.
-----------------------------------------------------------------------------------------------------------------
PROBLEM:
You
are prompted to indicate what program should be used to load WW400R.PGM.
This may happen if you log in through AOL. Use IE.
-----------------------------------------------------------------------------------------------------------------
PROBLEM:
The first page/log in page displays with HTML.
This may be a proxy server problem. In the LAN settings address field the format needed to be http://servername/. The problem was the last “/”. Contact your system administrator.
-----------------------------------------------------------------------------------------------------------------
PROBLEM:
The print cart will not display.
The print cart is a pop up. Turn off software that stops “pop ups” or configure it to allow them from the public search IP address. See note 5 at the top of this page. Try holding down the shift key and the ctrl key at the same time while on clicking on Show Print Cart. (That by-passes many pop-up blockers.) If you have XP with Service Pack 2 installed, it automatically blocks pop-ups, see the note above about SP2. There is an excellent guide on how to disable many pop up blockers available at http://www.nacubo.org/Documents/prof_dev/PopUpBlockers.pdf. There is also a good tool that will help you detect if you have a pop up blocker available at http://www.ualr.edu/scholars/files/pop-up.html.
-----------------------------------------------------------------------------------------------------------------
PROBLEM:
The print cart does not empty after you have printed your document(s).
Check
the following setting: In Internet
Explorer, click ‘Tools’ and ‘Internet Options’.
Under the ‘General’ tab, under ‘Browsing history’,
click on ‘Settings’. ‘Check for newer
versions of stored pages’ should be set to ‘Automatic’. If it isn’t, change it to ‘Automatic’, and
click ‘OK’. This should resolve your
problem.
-----------------------------------------------------------------------------------------------------------------
PROBLEM:
Support
indicates that your firewall may be the problem and your technical team wants
to know more about how images are viewed and printed.
Viewing
images:
-----------------------------------------------------------------------------------------------------------------
PROBLEM:
You are using Apple Safari and your problem is not resolved above.
You may have pages stored in your cache. To clear your cache, click on Safari and then on Empty Cache.
-----------------------------------------------------------------------------------------------------------------
PROBLEM:
When you try to view using the Java applet, the
applet launches, the image builds, and then shows a black page, with or with
the words 'Not A True Copy'.
You may not have enough Java heap memory. Below the image, there is a line that says “If no image is generated and there is no obvious explanation, please check the Java heap space by clicking here: Estimate Java heap memory “ Click on this link, and your Java heap memory will be calculated, and there is a chart to show how much memory you should have. If your Java heap memory is too low, click on the ‘Changing Java Heap Space’ link shown, and follow the very simple instructions that follow. This should resolve the problem. NOTE: If you upgrade to the latest version of Java, even if you’d increased your java heap space previously, it may revert back and you many have to do it again.
-----------------------------------------------------------------------------------------------------------------
PROBLEM:
You
did not find your particular problem listed above.
We have found that many problems can be
resolved by running Microsoft Windows Update.
Use the link http://v4.windowsupdate.microsoft.com/en/default.asp,
choose the Custom button and install
all the non-critical Recommended Windows updates as well as the Critical Updates and Service Packs and
any Driver Updates that are
available. We have found that some
problems are resolved by updating
Internet Explorer to version 6. You
will need Administrator privileges to install the updates. You do not need to install the “Media Player”
or the Language updates but they will not conflict with the Browntech Plug-in
if you do. You will need to access the
Windows Update site several times and may have to re-boot your computer several
times too. The process may take an hour
or so but, in our opinion, it is a good idea to keep your computer up to date
as a preventative maintenance measure.
If you have questions about the advisability of this recommendation, you
should contact someone other than Browntech for a second opinion.
-----------------------------------------------------------------------------------------------------------------
TECHNICAL
INFORMATION ABOUT THE PRINTING PROCESS
-----------------------------------------------------------------------------------------------------------------