Version 1 – If the Registry has Version 1 enabled, you may use it to view
document abstracts using any browser.
Viewing and Printing images with Version 1 can only be done using Internet Explorer with the Browntech Image Plugin. Documents viewed with the Plugin will be produced as a TIF image. A
link to install the Plugin can be found here, and
additional instructions can be found below.
2.
The Browntech Image Plugin can be used to View and Print images in Internet Explorer only. A
link to install the Plugin can be found here, and
additional instructions can be found below.
If ‘Set Viewing/Printing
Preferences’ isn’t holding your preference when you click ‘Save’, make sure you
do not have ‘Enable Protected Mode’ on.
To check this, click on ‘Tools’, ‘Internet options’, and click on the ‘Security’ tab. Once in here,
if the ‘Enable Protected Mode’ box
is checked, uncheck it and click ‘OK’. You will most likely get a security warning,
to which you can again click ‘OK’.
Problems and Solutions
POP-UP BLOCKERS
The print cart uses a
pop-up technique. If a pop-up blocker is used, it must either be disabled or configured
to permit them from the public search web site.
Note: On
occasion installing software (such as Adobe Acrobat Reader) installs a toolbar
in Internet Explorer and some toolbars contain a pop-up blocker. The following Internet toolbars are known to
have pop-up blockers: Google, Yahoo, MSN. Also, many
anti-virus products such as Norton and McAfee include pop-up blockers.
The Browntech Image Plugin can be used for viewing and
printing images when using Microsoft Windows and Microsoft Internet Explorer
for your browser.
Please note: Cut/paste/clipboard does not work when viewing
images with the Browntech Image Plugin. The clipboard is disabled while viewing
images. To use the clipboard, close the
image view window.
Installation
The current version of the Plugin that we support is 3.03. If you are running a version below 3.03, you
will get an error message. You will need
to uninstall the version you have on your computer and then install version
3.03 of the Plugin.
To uninstall an older version of the plugin:
To install the current version of
the Plugin, go to the link here.
Using the Plugin
Once
installed, you must let the system know you want the Plugin to be your default
viewer.
You
should be all set at this point to View and Print using the Browntech Image Plugin.
The printed image size and orientation
(portrait or landscape) is determined by your printer’s settings. You must set the printer settings prior to requesting the print. Note that the settings will apply to all items
in the print cart so, if you are printing a large plan, you might want to have
just the plan(s) you want printed at a specific size in the cart.
Please note:
Printing plans to size is a function of how the plan was scanned and
what the settings are on the user’s printer. There is no guarantee they will
print at the desired size.
PROBLEM:
You try to print a listing
or an invoice, and while it appears to have printed successfully, nothing
prints.
SOLUTION:
This is a known issue in
Windows 10. To print a listing using
Windows 10, you must disable Protected Mode.
To do this, click on ‘Tools’, ‘Internet options’, and click on the ‘Security’ tab. Once in here,
uncheck the ‘Enable Protected Mode’
box, and click ‘OK’. You will most likely get a security warning,
to which you can again click ‘OK’.
You will need to close
Internet Explorer and reopen in order for the change to take effect.
PROBLEM:
You
try to print an index listing or an invoice and get the message, “The Adobe
Acrobat Reader is required to print Listings.
Please download Adobe Acrobat Reader from http://www.adobe.com
“
SOLUTION:
Adobe Acrobat Reader is required for certain functions on the
website. If you have Adobe Acrobat
Reader installed and you are receiving the above message, this could be because
you have a version of the Browntech Image Plugin lower than 3.03. If this is the case, uninstall the old version
of the plugin you have on your computer, the install version 3.03 (See link
above.)
PROBLEM:
The print option is not
available.
SOLUTION:
Either the document has
not been scanned or your Internet security setting is blocking cookies.
PROBLEM:
In Internet Explorer, you
add items to your print cart, but the print cart shows no items, unless you are
using inPrivate browsing.
SOLUTION:
Clearing temporary files
should resolve this. To do so, follow
the instructions here.
PROBLEM:
When you try to view using the Browntech Image Plugin, you get an error
message indicates that the version of the plugin you have installed is out of
date.
SOLUTION:
This error indicates that you
are using an older version of the Browntech Image Plugin. The current version
of the Plugin that we support is 3.03.
If you are running a version below 3.03, you will get an error
message. You will need to UNINSTALL the
version you have on your computer and then install version 3.03 of the
Plugin. A link to install the Plugin can
be found here.
PROBLEM:
You
downloaded the Browntech Image Plugin, but your computer is not recognizing
that you have it when you go into ‘Set Viewing/Printing Preferences’.
There are 2
solutions you can try.
SOLUTION 1:
In Internet Explorer, click the ‘Tools’
gear in the upper right hand corner, and hover over ‘Safety’. An additional box will pop out to the side.
If ‘ActiveX Filtering’ is checked, UNCHECK
IT. You should now see the Browntech Image Plugin as an option in ‘Set
Viewing/Printing Preferences’.
SOLUTION 2:
If you are using Internet Explorer 11:
Make sure you are on
the Registry’s Public Search page, then:
1.
Click on ‘Tools’
2.
Click on ‘Compatibility View Settings’
3.
Click ‘Add’ next to the website address
(under ‘Add this website’)
4.
At this point, if
you select ‘Set Viewing/Printing
Preferences’, you should see ‘Original Browntech Image Plugin’ as a
choice. Check that off, and click ‘Save’.
This only has to be
done once, but needs to be done for each
registry’s website.
NOTE: To prevent the website from being REMOVED from Compatibility Mode, in
IE, click on ‘Tools’, ‘Internet Options’, click the ‘Delete’ button under
‘Browsing history’, and make sure ‘History’ is UNCHECKED and click ‘Okay’.
If you prefer to keep ‘History’ checked so that the history of visited
websites is cleared out, just be aware that you will need to re-add the website
to Compatibility mode after doing so.
If you are using Internet Explorer 10 or
below, or Internet Explorer 11 and you have done the above:
5.
The problem is
most likely caused by Active-x control being disabled. To remedy this:
6.
Click on ‘Tools’, ‘Manage Add-ons’
7.
Look for the
Active-x control add-on called BrownTifViewer.TifViewer. If it’s disabled, highlight it and
click ‘enable’
8.
Exit Explorer,
then reopen and go back into the website.
9.
At this point, if
you select ‘Set Viewing/Printing
Preferences’, you should see ‘Original Browntech Image Plugin’ as a choice. Check that off, and click ‘Save’.
Please note: The Browntech Image Plugin can ONLY be used
with Internet Explorer. It CANNOT be
used with Chrome, Safari or Firefox. So
even if you downloaded it, if you are in a browser other than IE, it will not
be recognized.
PROBLEM:
The
print cart will not display.
SOLUTION:
The print cart is a pop
up. Turn off software that stops “pop
ups” or configure it to allow them from the public search IP address. Also make sure your browser’s pop up blocker is disabled.
In Internet Explorer, click
‘Tools’ and ‘Internet Options’. Under the ‘Privacy’ tab, uncheck ‘Turn on
Pop-up Blocker’ and click ‘OK’.
PROBLEM:
The
print cart does not empty after you have printed your document(s).
SOLUTION:
Check the following setting: In
Internet Explorer, click ‘Tools’ and ‘Internet Options’. Under the ‘General’
tab, under ‘Browsing history’, click on ‘Settings’. ‘Check for newer versions of stored pages’
should be set to ‘Automatic’. If it
isn’t, change it to ‘Automatic’, and click ‘OK’. This should resolve your problem.
IF YOU DID NOT FIND YOUR
PARTICULAR PROBLEM LISTED ABOVE…
How to clear temporary files and cache
This can often fix a problem you’re
having. To do so, follow the
instructions below.
In
Internet Explorer:
1.
Click on Tools
2.
Click on Internet Options
3.
Under Browsing history, click on the Delete button
4.
Make sure Temporary Internet Files and website files
is CHECKED
and History is UNCHECKED
5.
Click on the Delete button
In
Firefox:
Temporary
internet files are called the ‘cache’ in Firefox.
In
Google Chrome:
Windows
Updates
We have found that many problems can be
resolved by running Microsoft Windows Update.
To do so:
You will need
Administrator privileges to install the updates. You do not need to install the
“Media Player” or the Language updates but they will not conflict with the
Browntech Plugin if you do.
This process may
take an hour or so but, in our opinion, it is a good idea to keep your computer
up to date as a preventative maintenance measure. If you have questions about the advisability
of this recommendation, you should contact someone other than Browntech for a
second opinion.
Click the Create Support Request button to create
and submit a support request: